Operated by Airmid Staffing Ltd

Airmid Staffing

GoodRated 7 Jul 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2023
Staff support: induction, training, skills and experience
Note7 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note7 Jul 2023
People and relatives consistently praised staff as caring, kind, compassionate and punctual.
Note7 Jul 2023
Provider worked in partnership with local authority, healthcare professionals and hospital discharge teams for seamless care.
Note7 Jul 2023
Governance processes included a range of audits; registered manager had clear skills, knowledge and experience.
Note7 Jul 2023
Effective complaints and incident-learning system, including adding a late alert and improving hospital discharge team communication.
Note7 Jul 2023
Staff received continual supervision, appraisal, and recognition of good practice; training covered a wide mandatory range.
Note

Note7 Jul 2023
Improving care quality in response to complaints or concerns
Note7 Jul 2023
Meeting people's communication needs
Note7 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jul 2023
Working in partnership with others
Note7 Jul 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note7 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Jul 2023
How the provider understands and acts on the duty of candour
Note7 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering