Operated by Caring Wings Ltd

CARING WINGS LTD

GoodRated 3 Apr 2023Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note27 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note27 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note27 Mar 2023
Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
Note27 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Mar 2023
Staff support: induction, training, skills and experience

Note27 Mar 2023
Good infection prevention and control practices with adequate PPE
Note27 Mar 2023
Effective complaints handling with lessons learnt
Note27 Mar 2023
Open, supportive culture with visible registered manager who covers care calls
Note27 Mar 2023
Staff treated people with dignity, respect and promoted independence
Note27 Mar 2023
Safe recruitment practices including DBS and references
Note27 Mar 2023
Robust safeguarding training and processes

Note27 Mar 2023
Improving care quality in response to complaints or concerns
Note27 Mar 2023
Meeting people's communication needs (Accessible Information Standard)
Note27 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Mar 2023
Preventing and controlling infection
Note27 Mar 2023
Using medicines safely
Note27 Mar 2023
Staffing and recruitment
Note27 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note27 Mar 2023
Continuous learning and improving care; Working in partnership with others
Note27 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note27 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info