Operated by Bela Home Care Limited

Bela Homecare

GoodRated 3 Jul 2023Home care · Horley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Mar 2023
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
Note7 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note7 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Mar 2023
Staff support: induction, training, skills and experience
Note7 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Mar 2023
End-of-life care delivered with compassion, evidenced by compliments received and care records capturing people's end-of-life wishes.
Note7 Mar 2023
Open, reflective culture with incidents and audit findings routinely shared with staff to drive continuous improvement.
Note7 Mar 2023
Committed, values-driven leadership with a deliberate slow-growth strategy to protect quality and avoid overstretching staff.
Note7 Mar 2023
Good multi-agency working with district nursing, GPs and hospice to deliver holistic, person-centred support.
Note7 Mar 2023
Effective infection prevention and control practices with consistent PPE use and adequate supply maintained throughout the pandemic.
Note

Note7 Mar 2023
End of life care and support
Note7 Mar 2023
Improving care quality in response to complaints or concerns
Note7 Mar 2023
Meeting people's communication needs
Note7 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Mar 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note7 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info