Operated by MAM T Healthcare Services Limited

MAM T Healthcare Services

Requires improvementRated 29/01/2022Home care · Dagenham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jan 2022
Supporting people to live healthier lives, access healthcare services and support
Note29 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Jan 2022
Staff support: induction, training, skills and experience

Note29 Jan 2022
Registered manager understood their duty of candour responsibilities.
Note29 Jan 2022
Records were securely stored within a locked office.
Note29 Jan 2022
Person was supported to have maximum choice and control of their life in the least restrictive way.
Note29 Jan 2022
Staff knew the person well and supported them with dignity and respect.
Note29 Jan 2022
Relative gave positive feedback: 'Its good care and I know [family member] is treated well.'
Note29 Jan 2022
Staff understood the provider's safeguarding policies and were familiar with the reporting procedures.

Note29 Jan 2022
End of life care and support
Note29 Jan 2022
Improving care quality in response to complaints or concerns
Note29 Jan 2022
Meeting people's communication needs
Note29 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jan 2022
Learning lessons when things go wrong
Note29 Jan 2022
Using medicines safely
Note29 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Jan 2022
Assessing risk, safety monitoring and management
Note29 Jan 2022
Staffing and recruitment
Note29 Jan 2022
Preventing and controlling infection

Note29 Jan 2022
Working in partnership with others
Note29 Jan 2022
How the provider understands and acts on the duty of candour
Note29 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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