Lifetree Homecare Ltd

GoodRated 2 Nov 2023Home care · Bury St. Edmunds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Feb 2023
Staff support: induction, training, skills and experience
Note11 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Feb 2023
Care workers ensured full visit time delivered regardless of late arrival
Note11 Feb 2023
No missed visits reported; late visits communicated proactively to people and relatives
Note11 Feb 2023
Continuous improvement evidenced through audits, satisfaction surveys, monitoring systems and improvement plans
Note11 Feb 2023
Proactive incident learning with lessons disseminated to staff via meetings and electronic communications
Note11 Feb 2023
Open, transparent leadership culture with accessible management team and open-door policy for staff
Note11 Feb 2023

Note11 Feb 2023
End of life care and support
Note11 Feb 2023
Improving care quality in response to complaints or concerns
Note11 Feb 2023
Meeting people's communication needs
Note11 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Feb 2023
Learning lessons when things go wrong
Note11 Feb 2023
Preventing and controlling infection
Note11 Feb 2023
Using medicines safely
Note11 Feb 2023
Staffing and recruitment
Note11 Feb 2023
Assessing risk, safety monitoring and management
Note11 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Feb 2023
Working in partnership with others
Note11 Feb 2023
Continuous learning and improving care
Note11 Feb 2023
Engaging and involving people using the service, the public and staff
Note11 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Feb 2023
How the provider understands and acts on the duty of candour
Note11 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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