Operated by Home Group Limited

Watergate House (office)

GoodRated 24/01/2023Home care · Gateshead

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note24 Jan 2023
Staff support: induction, training, skills and experience
Note24 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough

Note24 Jan 2023
The management team engaged openly with staff and people to gather their views and drive improvement.
Note24 Jan 2023
Staff respected people's diversity, cultural needs and equality characteristics.
Note24 Jan 2023
Quality assurance surveys and audits were carried out, with the registered manager acting on findings.
Note24 Jan 2023
Complaints and concerns were dealt with appropriately and lessons were learned.
Note24 Jan 2023
People and relatives were involved in care planning and decisions about their care.
Note24 Jan 2023

Note24 Jan 2023
End of life care and support
Note24 Jan 2023
Improving care quality in response to complaints or concerns
Note24 Jan 2023
Meeting people's communication needs
Note24 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jan 2023
Preventing and controlling infection
Note24 Jan 2023
Staffing and recruitment
Note24 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note24 Jan 2023
Using medicines safely

Note24 Jan 2023
Working in partnership with others
Note24 Jan 2023
Continuous learning and improving care
Note24 Jan 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note24 Jan 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note24 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering