Operated by Livability

Shaftesbury Wall Street

GoodRated 22/12/2023Home care · Hereford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Dec 2023
Adapting service, design, decoration to meet people's needs
Note22 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note22 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2023
Staff support: induction, training, skills and experience
Note22 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Dec 2023
Open and transparent management culture with duty of candour obligations met and statutory notifications submitted appropriately.
Note22 Dec 2023
Inclusive environment with adapted facilities, personalised rooms and central location for easy community access.
Note22 Dec 2023
Strong communication support including individual communication plans and accessible pictorial information.
Note22 Dec 2023
Effective quality assurance systems including regular audits, accidents/incidents monitoring and trend analysis.
Note22 Dec 2023
Highly motivated staff team with positive relationships; described service as 'Friendly, warm, inviting, like a family with residents and staff.'

Note22 Dec 2023
End of life care and support
Note22 Dec 2023
Improving care quality in response to complaints or concerns
Note22 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Dec 2023
Meeting people's communication needs
Note22 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2023
Learning lessons when things go wrong
Note22 Dec 2023
Preventing and controlling infection
Note22 Dec 2023
Using medicines safely
Note22 Dec 2023
Staffing and recruitment
Note22 Dec 2023
Assessing risk, safety monitoring and management
Note22 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Dec 2023
Working in partnership with others
Note22 Dec 2023
Engaging and involving people using the service, the public and staff
Note22 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Dec 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note22 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering