Shaftesbury Wall Street

Hereford, HR4 · Established 17/1 · Operated by Livability

A CQC-regulated home-care provider serving Hereford, registered since 17/1. Rated Good at its most recent CQC inspection (22/12/2023).

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What the CQC found

The five questions inspectors ask, and how Shaftesbury scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Open and transparent management culture with duty of candour obligations met and statutory notifications submitted appropriately.”
CQC inspection report, Dec 2023

“Inclusive environment with adapted facilities, personalised rooms and central location for easy community access.”
CQC inspection report, Dec 2023

“Strong communication support including individual communication plans and accessible pictorial information.”
CQC inspection report, Dec 2023

Inspection history

The trajectory matters as much as the latest rating.

Dec 2023
Good
Livability Wall Street, a 10-bed care home for adults with learning and physical disabilities in Hereford, was rated Good across all five key questions at its November 2023 inspection. The service demonstrated person-centred, safe and well-led care with a moti…
Jul 2019
Good
Livability Wall Street received a Good rating across all five key questions at its June 2019 inspection, maintaining the same rating as its previous inspection in 2016. The service demonstrated strong person-centred care, effective multi-agency working, and a…
Jun 2016
Good
Wall Street, a 10-place residential service for people with physical disabilities, was rated Good across all five key questions at its May 2016 inspection. The service demonstrated safe, person-centred care with strong leadership, effective staff training and…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Shaftesbury does

✓Residential homes
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at HR4 9HP in Hereford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

HR4

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