Operated by Lalis Direct Care Ltd

Lalis Direct Care - Hillingdon

GoodRated 3 Sept 2023Home care · Hayes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note9 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Mar 2023
Staff working with other agencies; supporting people to access healthcare
Note9 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Mar 2023
Staff support: induction, training, skills and experience
Note9 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Mar 2023
Good partnership working with local authority and healthcare professionals.
Note9 Mar 2023
Strong leadership with regular spot checks, audits, staff meetings and 'Employee of the month' recognition.
Note9 Mar 2023
Care workers punctual, stayed full allocated time and known well to people.
Note9 Mar 2023
Person-centred care plans with 'This is me' section and culturally/linguistically matched care workers.
Note9 Mar 2023
Staff trained in mandatory and specialist areas (dementia, end of life) and supported to complete the Care Certificate.

Note9 Mar 2023
End of life care and support
Note9 Mar 2023
Improving care quality in response to complaints or concerns
Note9 Mar 2023
Supporting people to develop and maintain relationships and follow interests
Note9 Mar 2023
Meeting people's communication needs
Note9 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Mar 2023
Working in partnership with others
Note9 Mar 2023
Continuous learning and improving care
Note9 Mar 2023
Engaging and involving people, public and staff
Note9 Mar 2023
Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements
Note9 Mar 2023
Duty of candour
Note9 Mar 2023
Promoting a positive, person-centred, open and empowering culture