Operated by Royal Mencap Society

Royal Mencap Society - Lincolnshire Domiciliary Care Agency

OutstandingRated 7 Feb 2019Home care · Boston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Jul 2019
Supporting people to express their views and be involved in making decisions about their care
Note2 Jul 2019
Respecting and promoting people's privacy, dignity and independence
Note2 Jul 2019
Ensuring people are well treated and supported; equality and diversity

Note2 Jul 2019
Ensuring consent to care and treatment in line with law and guidance
Note2 Jul 2019
Supporting people to live healthier lives, access healthcare services and support
Note2 Jul 2019
Staff working with other agencies to provide consistent, effective, timely care
Note2 Jul 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Jul 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Jul 2019
Staff support: induction, training, skills and experience

Note24 Jan 2021
Annual celebration events and everyday consultation ensured people and relatives contributed to service development
Note24 Jan 2021
Open and transparent leadership culture with staff encouraged to raise concerns and act on good practice guidance
Note24 Jan 2021
Regular quality checks by registered and service managers covering staffing, medicines, finances and visit timeliness
Note24 Jan 2021
People supported to pursue interests, hobbies, employment and holidays, reflecting strong commitment to individuality
Note24 Jan 2021
Effective use of communication passports and tailored strategies for people with special communication needs
Note

Note2 Jul 2019
End of life care and support
Note2 Jul 2019
Improving care quality in response to complaints or concerns
Note2 Jul 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note2 Jul 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Jul 2019
Continuous learning and improving care
Note2 Jul 2019
Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
Note2 Jul 2019
Working in partnership with others
Note2 Jul 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics