Operated by MacIntyre Care

MacIntyre Leicester LifeLong Learning

OutstandingRated 22/06/2018Home care · Leicester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note24 Jan 2021
Promotion of privacy, dignity and independence in the community
Note24 Jan 2021
Involvement of people and relatives in care decisions
Note24 Jan 2021
Positive relationships between staff and people using the service

effective

Note24 Jan 2021
Supervision and appraisal of staff
Note24 Jan 2021
Access to healthcare professionals
Note24 Jan 2021
Nutrition, dietary support and meal preparation
Note24 Jan 2021
Mental Capacity Act and best interest decisions
Note24 Jan 2021
Staff knowledge, skills and training

Other

Note30 Oct 2021
Family members described service as 'brilliant' and 'the best service', praising collaborative involvement in care decisions
Note30 Oct 2021
Proactive incident learning with internal tracking system used to identify trends and drive practice changes
Note30 Oct 2021
Investors in People Gold Award 2016; staff achievements recognised through internal awards including 'inspirational leader'
Note30 Oct 2021
Accessible information provided in easy-read format across care plans, surveys, complaints procedures and newsletters
Note30 Oct 2021
Committed to STOMP campaign to reduce over-medication, with PBS leading to cessation of anxiety medication for one person
Note

responsive

Note24 Jan 2021
Involvement of relatives and external professionals in reviews
Note24 Jan 2021
Complaints handling
Note24 Jan 2021
Responding to changing needs and innovative approaches
Note24 Jan 2021
Personalised and tailored support plans

safe

Note24 Jan 2021
Staff recruitment practices
Note24 Jan 2021
Medicines management
Note24 Jan 2021
Staffing levels and dedicated support teams
Note24 Jan 2021
Risk assessment and positive risk-taking
Note24 Jan 2021
Safeguarding people from abuse

well_led

Note24 Jan 2021
Staff engagement, whistleblowing and communication
Note24 Jan 2021
Quality assurance and auditing systems
Note24 Jan 2021
Leadership and management culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LE8 6EP
Registered manager: Brookes, Jessica
Local authority: Leicestershire
Region: East Midlands
City: Leicester
Last CQC check: 22/Jun/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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