Quality & Compassionate Care Ltd

GoodRated 1 Dec 2023Home care · Bristol

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note12 Jan 2023
No complaints received; multiple positive compliments from people, relatives and health professionals
Note12 Jan 2023
Cultural competency demonstrated with staff speaking people's languages and preparing culturally appropriate food
Note12 Jan 2023
People and families felt involved in care planning and had their views regularly sought through surveys and reviews
Note12 Jan 2023
Effective partnership working with local authority, GPs, health and social care professionals
Note12 Jan 2023
Positive staff culture with staff feeling well supported and able to raise concerns openly
Note12 Jan 2023
Registered manager was accessible, approachable and passionate about continuous professional development
Note12 Jan 2023
Strong quality assurance systems including audits of medicines administration records, safeguarding, incidents, PPE, and care plans
Note12 Jan 2023
Care plans were person-centred and contained detailed personalised information including risk assessments, dietary needs, and medical information
Note12 Jan 2023
Staff received comprehensive training including bespoke training for individual conditions such as dementia and mental health
Note12 Jan 2023
People were supported by a consistent regular staff team who knew them well and arrived on time
minorrecord_keeping12 Jan 2023
care plans had information of the old address and contact number for the service
minorconsent_capacity12 Jan 2023
two mental capacity assessments required answers to the questions because only comments had been recorded