Charismatic Care Ltd

GoodRated 29/12/2022Home care · Grays

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note29 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Dec 2022
Staff support: induction, training, skills and experience
Note29 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Dec 2022
Contingency plan in place including agreement with another care agency for emergency cover
Note29 Dec 2022
Quality assurance audits in place covering medicines management, infection control and care records
Note29 Dec 2022
Registered manager led by example, was open and approachable, and maintained regular contact with staff, people and relatives
Note29 Dec 2022
Electronic records system with real-time staff communication app ('Walki talki') enabling prompt support
Note29 Dec 2022
Effective joint working and communication with health and social care professionals achieving positive outcomes
Note

Note29 Dec 2022
End of life care and support
Note29 Dec 2022
Improving care quality in response to complaints or concerns
Note29 Dec 2022
Meeting people's communication needs
Note29 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Dec 2022
Learning lessons when things go wrong
Note29 Dec 2022
Preventing and controlling infection
Note29 Dec 2022
Using medicines safely
Note29 Dec 2022
Staffing and recruitment
Note29 Dec 2022
Assessing risk, safety monitoring and management
Note29 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note29 Dec 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note29 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info