Note9 Jan 2024
End of life care training in place and people's wishes recorded.
Note9 Jan 2024
Complaints were handled effectively with learning taken from incidents.
Note9 Jan 2024
Registered manager promoted an open, person-centred culture and was responsive to concerns raised during inspection.
Note9 Jan 2024
Robust quality assurance processes including audits across medicine administration, safeguarding and other areas.
Note9 Jan 2024
People's communication needs, cultural and religious beliefs were assessed and reflected in care plans.
Note9 Jan 2024
Strong collaborative working with health and social care professionals to support people's health needs.
Note9 Jan 2024
Effective safeguarding processes in place; staff trained in adult safeguarding and referrals made appropriately.
Note9 Jan 2024
Staff received appropriate training including the Care Certificate, regular supervisions and appraisals.
Note9 Jan 2024
Medicines were safely administered with electronic MAR records, frequent audits and competency checks.
Note9 Jan 2024
Staff were kind, caring and compassionate; people reported high satisfaction with care quality and staff commitment.
minorperson_centred_care9 Jan 2024
Some people felt staffing consistency could be improved...some staff and people felt consistency was lacking which impacted upon the care delivered.
minorcommunication_with_families9 Jan 2024
some people and relatives felt communication could be improved.
moderategovernance9 Jan 2024
review of people's care plans and risk assessments had not always been sufficiently undertaken.
moderaterecord_keeping9 Jan 2024
some people did not have some health specific risk assessments in place.
moderatecare_planning9 Jan 2024
some care plans did not document all physical, emotional and mental health needs.