Operated by Haven Care Solutions Limited

The Old Mill

Requires improvementRated 19/05/2023Home care · Spalding

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2023
Respecting and promoting people's privacy, dignity, and independence
Note19 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2023
Staff support: induction, training, skills, and experience
Note19 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note19 May 2023
Anti-Nepotism Policy in place and external supervisor engaged for staff supervision involving related staff members.
Note19 May 2023
Registered manager worked with external health and social care professionals to provide joined-up care.
Note19 May 2023
Systems in place to learn lessons from incidents, accidents and near misses.
Note19 May 2023
Positive feedback received from people, relatives, and a GP about the quality of care and communication.
Note19 May 2023
Staff completed induction including mandatory training and shadow shifts before providing care.
Note19 May 2023

Note19 May 2023
Improving care quality in response to complaints or concerns
Note19 May 2023
Meeting people's communication needs
Note19 May 2023
Planning personalised care to ensure people have choice and control
Note19 May 2023
End of life care and support

Note19 May 2023
Learning lessons when things go wrong
Note19 May 2023
Preventing and controlling infection
Note19 May 2023
Using medicines safely
Note19 May 2023
Systems and processes to safeguard people from the risk of abuse
Note19 May 2023
Assessing risk, safety monitoring and management
Note19 May 2023
Staffing and recruitment

Note19 May 2023
Working in partnership with others
Note19 May 2023
Engaging and involving people using the service, the public and staff
Note19 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 May 2023
Managers and staff being clear about their roles, quality performance and regulatory requirements
Note19 May 2023
Duty of candour and notifications

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good2.7 km awayLincolnshire

Registered manager: Stuffins, Susan

Run by Achieve Together Limited

Requires improvement3.1 km awayLincolnshire

Registered manager: Mercer, Emily

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