Operated by Vila Pvt Ltd

Vila Homecare

GoodRated 10 Apr 2019Home care · Dartford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note19 Jan 2023
Open and inclusive culture with regular feedback gathered via telephone, questionnaires and care plan reviews
Note19 Jan 2023
Strong working relationships with health and social care professionals; responsive to hospital discharge needs
Note19 Jan 2023
Effective governance systems including spot checks, care plan reviews and medication audits implemented post-breach
Note19 Jan 2023
Person-centred care plans reflecting individual preferences, communication needs, cultural preferences and end-of-life wishes
Note19 Jan 2023
Complaints process overhauled; complaints recorded, investigated and resolved in line with policy
Note19 Jan 2023
Regular supervisions, shadowing and probationary periods supported staff development and reflective practice
Note19 Jan 2023
Staff undertook appropriate training including manual handling and catheter care; Care Certificate completed by new staff
Note19 Jan 2023
Robust recruitment process with DBS checks, right-to-work evidence and employment history verification
Note19 Jan 2023
Medicines management improved; people receiving medicines on time with regular MAR chart audits and competency observations
Note19 Jan 2023
Improvements made to risk assessment process with detailed guidance on skin integrity, nutrition and falls accessible to staff