Operated by Teesside Care Services Ltd

Support Solutions Middlesbrough

GoodRated 15/04/2023Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Apr 2023
Staff support: induction, training, skills and experience
Note15 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Apr 2023
Staff well supported with regular supervisions, observations and up-to-date training
Note15 Apr 2023
Effective quality assurance system with lessons learnt cascaded to staff
Note15 Apr 2023
People and relatives spoke positively about dignity, respect and staff going the extra mile
Note15 Apr 2023
Registered manager conducted regular spot checks, observational visits and reviews
Note15 Apr 2023
Person-centred care plans with good detail on routines and preferences
Note15 Apr 2023
Electronic monitoring system alerting manager to missed calls or late staff and missed medicines

Note15 Apr 2023
End of life care and support
Note15 Apr 2023
Improving care quality in response to complaints or concerns
Note15 Apr 2023
Meeting people's communication needs
Note15 Apr 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note15 Apr 2023
Preventing and controlling infection
Note15 Apr 2023
Learning lessons when things go wrong
Note15 Apr 2023
Using medicines safely
Note15 Apr 2023
Assessing risk, safety monitoring and management
Note15 Apr 2023
Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment

Note15 Apr 2023
Working in partnership with others
Note15 Apr 2023
How the provider understands and acts on the duty of candour
Note15 Apr 2023
Engaging and involving people using the service, the public and staff
Note15 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering