Classic Home Care Services Limited

GoodRated 16/02/2021Home care · Epsom

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance

Note30 Oct 2021
Management team described as approachable, supportive, and fostering an open and transparent culture
Note30 Oct 2021
Strong quality monitoring including six-monthly visits, satisfaction surveys, and multi-strand auditing by provider and care managers
Note30 Oct 2021
Registered manager maintained MCA compliance, with capacity assessments and Court of Protection authorisation where required
Note30 Oct 2021
Complaints were handled promptly and to people's satisfaction, with evidence of responsive action taken
Note30 Oct 2021
People and relatives were involved in care planning and received regular review visits from care managers
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Continuous learning and improving care; working in partnership with others
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Planning and promoting person-centred, high-quality care and support with openness; duty of candour
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info