Care U Care Ltd

Not RatedHome care · London

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jun 2023
Staff support: induction, training, skills and experience
Note24 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note24 Jun 2023
People were supported to have maximum choice and control and staff worked in the least restrictive way possible.
Note24 Jun 2023
Staff had sufficient PPE supplies and completed infection prevention and control training.
Note24 Jun 2023
Spot check and field observation records showed people were asked for feedback on dignity and respect.
Note24 Jun 2023
Staff had a good understanding of safeguarding responsibilities and completed safeguarding training as part of induction.
Note24 Jun 2023
Positive feedback from health and social care professionals about proactive communication and partnership working.
Note

Note24 Jun 2023
End of life care and support
Note24 Jun 2023
Meeting people's communication needs
Note24 Jun 2023
Improving care quality in response to complaints or concerns
Note24 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jun 2023
Preventing and controlling infection
Note24 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note24 Jun 2023
Staffing and recruitment
Note24 Jun 2023
Using medicines safely
Note24 Jun 2023
Assessing risk, safety monitoring and management

Note24 Jun 2023
How the provider understands and acts on the duty of candour
Note24 Jun 2023
Working in partnership with others
Note24 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note24 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care