Operated by Swivel Healthcare Ltd

Swivel Healthcare Registered Office

Requires improvementRated 7 Dec 2023Home care · Northampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jul 2023
Staff support: induction, training, skills and experience
Note12 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Jul 2023
Lessons were learned from incidents and shared with staff to drive improvement.
Note12 Jul 2023
Staff received appropriate training including the Care Certificate and had regular supervision.
Note12 Jul 2023
Complaints were responded to within timescales and action was taken to address issues.
Note12 Jul 2023
Care plans were person-centred, reviewed regularly, and covered preferences, cultural and spiritual requirements.
Note12 Jul 2023
Safe recruitment and DBS check processes were adhered to consistently.
Note12 Jul 2023

Note12 Jul 2023
End of life care and support
Note12 Jul 2023
Improving care quality in response to complaints or concerns
Note12 Jul 2023
Meeting people's communication needs
Note12 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jul 2023
Learning lessons when things go wrong
Note12 Jul 2023
Preventing and controlling infection
Note12 Jul 2023
Using medicines safely
Note12 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Jul 2023
Staffing and recruitment
Note12 Jul 2023
Assessing risk, safety monitoring and management

Note12 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note12 Jul 2023
Engaging and involving people using the service, the public and staff
Note12 Jul 2023
How the provider understands and acts on the duty of candour
Note12 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements