Operated by Brunelcare

Brunelcare Domiciliary Care Services Somerset

GoodRated 23/04/2022Home care · Bridgwater

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note23 Apr 2022
Positive staff culture with staff feeling proud and supported
Note23 Apr 2022
Strong partnership working including Discharge to Assess and telecare pilot
Note23 Apr 2022
Robust governance and management systems with timely oversight
Note23 Apr 2022
Effective PPE use and up-to-date infection prevention policy
Note23 Apr 2022
Medicines administered safely with monthly audits and competency reviews
Note23 Apr 2022
Safe recruitment practices including DBS, references and right-to-work checks
Note23 Apr 2022
Spot checks and competency reviews ensured staff competence
Note23 Apr 2022
People and relatives reported feeling safe with staff
Note23 Apr 2022
Risks assessed, monitored and regularly reviewed
Note23 Apr 2022
Care plans significantly improved with specific detail including modified diets guidance
minormissed_or_late_visits23 Apr 2022
Feedback was mixed about visit times with some people advising these were sometimes different than on the rota. No people had been harmed by this, but for some it had been frustrating.

Note23 Apr 2022
Learning lessons when things go wrong
Note23 Apr 2022
Preventing and controlling infection
Note23 Apr 2022
Using medicines safely
Note23 Apr 2022
Staffing and recruitment
Note23 Apr 2022
Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse

Note23 Apr 2022
Working in partnership with others
Note23 Apr 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note23 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note23 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info