Operated by Curo York Ltd

Radfield Home Care York & Rural

OutstandingRated 4 Jul 2023Home care · York

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note7 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Apr 2023
Staff support: induction, training, skills and experience
Note7 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Apr 2023
Management team actively engaged in improving local health systems, including hospital discharge processes.
Note7 Apr 2023
Effective communication with commissioners, families, and professionals regarding changes in people's needs.
Note7 Apr 2023
Staff felt highly valued and supported by management, with multiple wellbeing initiatives in place.
Note7 Apr 2023
Strong governance and quality assurance systems, with audits actively reviewed and updated during the inspection.
Note7 Apr 2023
Excellent partnership working with local organisations, charities, and health and social care professionals.
Note

Note7 Apr 2023
End of life care and support
Note7 Apr 2023
Improving care quality in response to complaints or concerns
Note7 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Apr 2023
Meeting people's communication needs
Note7 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Apr 2023
Using medicines safely
Note7 Apr 2023
Preventing and controlling infection
Note7 Apr 2023
Staffing and recruitment
Note7 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note7 Apr 2023
How the provider understands and acts on the duty of candour
Note7 Apr 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note7 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Apr 2023
Working in partnership with others; Continuous learning and improving care
Note7 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering