Operated by Divine Healthcare Solutions Limited

Divine Healthcare Solutions - Main Office

GoodRated 16/05/2023Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 May 2023
Respecting and promoting people's privacy, dignity, and independence
Note16 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 May 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note16 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 May 2023
Staff support: induction, training, skills, and experience
Note16 May 2023
Assessing people's needs and choices, delivering care in line with standards, guidance, and the law

Note16 May 2023
Positive feedback from people and relatives about management approachability and responsiveness to complaints.
Note16 May 2023
Registered managers were clear about duty of candour and met statutory notification requirements.
Note16 May 2023
Managers maintained systems for quality assurance, audits, and learning from incidents.
Note16 May 2023
Effective infection prevention and control measures with appropriate PPE use.
Note16 May 2023
Staff demonstrated person-centred care, respecting dignity, privacy, and independence.
Note16 May 2023

Note16 May 2023
End-of-life care
Note16 May 2023
Improving care quality in response to complaints or concerns
Note16 May 2023
Meeting people's communication needs
Note16 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 May 2023
Learning lessons when things go wrong
Note16 May 2023
Preventing and controlling infection
Note16 May 2023
Staffing and recruitment
Note16 May 2023
Using medicines safely
Note16 May 2023
Systems and processes to safeguard people from the risk of abuse
Note16 May 2023
Assessing risk, safety monitoring and management

Note16 May 2023
Working in partnership with others
Note16 May 2023
Continuous learning and improving care
Note16 May 2023
Engaging and involving people using the service, the public and staff
Note16 May 2023
How the registered managers understood and acted on their duty of candour
Note16 May 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note16 May 2023
Managers were clear about their roles and understood quality performance, risks, and regulatory requirements