Operated by PBCare Ltd

Pbcare Limited

GoodRated 9 Aug 2022Home care · Edgware

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Sept 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare services
Note8 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Sept 2022
Staff support: induction, training, skills and experience
Note8 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Sept 2022
Approachable registered manager with strong staff support and engagement
Note8 Sept 2022
Regular quality audits (medicines, care records, falls, IPC, complaints, incidents) by the registered manager
Note8 Sept 2022
Dignity audits and respect for equality, diversity and protected characteristics
Note8 Sept 2022
Person-centred caring culture with positive feedback from relatives
Note8 Sept 2022
Regular supervision, team meetings and observational spot checks
Note8 Sept 2022
Three-day induction plus Care Certificate and ongoing training (dementia, moving and handling, first aid)

Note8 Sept 2022
End of life care and support
Note8 Sept 2022
Improving care quality in response to complaints or concerns
Note8 Sept 2022
Meeting people's communication needs
Note8 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Sept 2022
Learning lessons when things go wrong
Note8 Sept 2022
Preventing and controlling infection
Note8 Sept 2022
Using medicines safely
Note8 Sept 2022
Staffing and recruitment
Note8 Sept 2022
Assessing risk, safety monitoring and management
Note8 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note8 Sept 2022
Engaging and involving people, the public and staff; working in partnership with others
Note8 Sept 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning and improving care
Note8 Sept 2022
Duty of candour and being open and honest when something goes wrong
Note8 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info