Southampton Reablement Service

Southampton, SO15 · Established 13/0 · Operated by Southampton City Council

A CQC-regulated home-care provider serving Southampton, registered since 13/0. Rated Outstanding at its most recent CQC inspection (Aug 2018).

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What the CQC found

The five questions inspectors ask, and how Southampton scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Peer review and external consultant audits used to drive continuous improvement.”
CQC inspection report, Oct 2021

“Proactive transition planning including staff shadowing and post-handover cover to protect continuity of care.”
CQC inspection report, Oct 2021

“Accessible Information Standard fully implemented, including interpreters, sign language-trained coordinator, braille, large print, and multilingual documents.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Outstanding
The Urgent Response Service, a local authority reablement domiciliary care agency in Southampton, was rated Outstanding overall at its September 2018 inspection, with Outstanding ratings for effective and well-led domains. The service demonstrated exceptional…
Jan 2021
Good
City Care First Support - Sembal House is a local authority reablement domiciliary care service rated overall Good, with four of the five key questions rated Good and Well-led rated Requires Improvement. The principal governance failing was the provider's fail…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Southampton does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SO15 2FH in Southampton. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SO15

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