Loyal Blue Care Ltd

GoodRated 16/02/2023Home care · Ellesmere Port

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note16 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note16 Feb 2023
Staff support: induction, training, skills and experience
Note16 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note16 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Feb 2023
Service worked collaboratively with other agencies and professionals to achieve positive outcomes for people.
Note16 Feb 2023
Staff felt valued and supported, receiving induction, training, regular supervision and observations of practice.
Note16 Feb 2023
Effective governance framework with audits and checks driving improvements; registered manager demonstrated openness and duty of candour.
Note16 Feb 2023
Care plans were person-centred, reflecting individual needs, preferences, social and cultural interests.
Note16 Feb 2023
People were treated with dignity, respect and kindness; staff promoted independence and involved people in their care plans.
Note

Note16 Feb 2023
End of life care and support
Note16 Feb 2023
Improving care quality in response to complaints or concerns
Note16 Feb 2023
Meeting people's communication needs
Note16 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Feb 2023
Preventing and controlling infection
Note16 Feb 2023
Using medicines safely
Note16 Feb 2023
Staffing and recruitment
Note16 Feb 2023
Assessing risk, safety monitoring and management
Note16 Feb 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note16 Feb 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note16 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info