Operated by Milewood Healthcare Ltd

Redfern

GoodRated 22/11/2019Home care · Stockton On Tees

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note12 Apr 2022
Appropriate vaccination status checks were in place
Note12 Apr 2022
People and staff participated in a regular testing programme in line with government guidance
Note12 Apr 2022
People supported to keep in contact with loved ones via technology and visits
Note12 Apr 2022
Staff had undertaken training in donning/doffing PPE, hand hygiene and infection prevention and control
Note12 Apr 2022
Staff wore appropriate PPE with sufficient supplies, weekly checks, PPE stations and appropriate disposal bins
Note12 Apr 2022
Environment was clean with additional cleaning of frequently touched surfaces and good ventilation
Note12 Apr 2022
Systems in place to help prevent people, staff and visitors from catching or spreading infection

Note12 Apr 2022
How well are people protected by the prevention and control of infection?
Note12 Apr 2022
Staffing - measures in place to mitigate COVID-19 related staff pressures

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.9 km awayRedcar and Cleveland

Run by Care 24-7 Limited

Good2.7 km awayRedcar and Cleveland

Registered manager: Teasdale, Danielle

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