Operated by Amore Social Care Limited

Amore Complex Care North West

GoodRated 3 Apr 2023Home care · Runcorn

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note4 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Ensuring consent to care and treatment in line with law and guidance

Note4 Mar 2023
Lawful MCA authorisations including Court of Protection orders in place where people were deprived of liberty in their own homes
Note4 Mar 2023
Quality assurance systems including spot checks, audits and quarterly management meetings driving continuous improvement
Note4 Mar 2023
Strong multi-agency working with social workers, learning disability nurses, OTs, speech and language therapists and community dieticians
Note4 Mar 2023
Effective use of alternative communication methods including PECS and sign language to support non-verbal service users
Note4 Mar 2023
Robust safeguarding systems with incident debriefs, corrective action forms and a confident staff culture of raising concerns
Note

Note4 Mar 2023
Improving care quality in response to complaints or concerns
Note4 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities
Note4 Mar 2023
Meeting people's communication needs
Note4 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Mar 2023
Preventing and controlling infection
Note4 Mar 2023
Using medicines safely
Note4 Mar 2023
Staffing and recruitment
Note4 Mar 2023
Assessing risk, safety monitoring and management
Note4 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note4 Mar 2023
Working in partnership with others
Note4 Mar 2023
Continuous learning and improving care
Note4 Mar 2023
Engaging and involving people using the service, the public and staff; Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info