Moore Care Limited

GoodRated 30/04/2019Home care · Buxton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Apr 2019
Respecting and promoting people's privacy, dignity and independence
Note30 Apr 2019
Supporting people to express their views and be involved in making decisions about their care
Note30 Apr 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Apr 2019
Adapting service, design, decoration to meet people's needs
Note30 Apr 2019
Ensuring consent to care and treatment in line with law and guidance
Note30 Apr 2019
Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
Note30 Apr 2019
Supporting people to eat and drink enough with choice in a balanced diet
Note30 Apr 2019
Staff support: induction, training, skills and experience
Note30 Apr 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Regular supervision provided in varied formats; staff felt supported in their roles
Note29 Jan 2020
Open, inclusive culture with approachable provider and registered manager; staff felt listened to and supported
Note29 Jan 2020
Effective quality assurance systems including bi-annual surveys, staff report forms, and regular audits
Note29 Jan 2020
Highly personalised care reflecting individual preferences, lifestyles and communication needs
Note29 Jan 2020
Staff were kind, caring and compassionate; dignity and privacy actively promoted including Derbyshire Dignity Award
Note

Note30 Apr 2019
Improving care quality in response to complaints or concerns
Note30 Apr 2019
End of life care and support
Note30 Apr 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Apr 2019
Working in partnership with others
Note30 Apr 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Apr 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Apr 2019
Planning and promoting person-centred, high-quality care and support; duty of candour; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info