Note3 May 2023
People were supported to pursue interests, maintain relationships and live active, independent lives.
Note3 May 2023
Good partnership working with social workers, speech and language therapists and physiotherapists.
Note3 May 2023
New manager fostered open, inclusive culture with regular communication via meetings, emails and newsletters to people, relatives and staff.
Note3 May 2023
Strong incident learning culture: staff debriefed after incidents, escalated learning, and the provider worked with the local authority safeguarding lead.
Note3 May 2023
The service met the principles of Right Support, Right Care, Right Culture for people with a learning disability and autistic people.
Note3 May 2023
Detailed, person-centred risk assessments and positive behaviour support plans were in place.
Note3 May 2023
Medicines were managed safely with electronic administration records checked daily and clear protocols for 'as and when' medicines.
Note3 May 2023
Staff were polite, kind and respectful; people reported feeling safe and well supported with personal care.
moderateleadership3 May 2023
The manager described the previous culture amongst staff as poor.
moderategovernance3 May 2023
improvements needed to identify where previous employment checks had not been completed. For example, where references had not been returned in a timely manner prior to initiating independent working
moderaterecord_keeping3 May 2023
Recruitment files had not been robustly audited, and we identified shortfalls in pre employment checks being completed before staff were working alone.
moderatestaffing_levels3 May 2023
previous to the inspection, numbers of staff had not always been enough to meet the needs of people using the service