Operated by RochCare (UK) Ltd

Community Careline Services

Requires improvementRated 7 Jun 2022Home care · Rochdale

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jul 2022
Staff support: induction, training, skills and experience

Note6 Jul 2022
Supervision programme and spot checks ongoing with staff team
Note6 Jul 2022
Statutory notifications submitted in line with regulatory responsibilities
Note6 Jul 2022
Service no longer in Special Measures following improvements since previous inadequate rating
Note6 Jul 2022
Service worked in partnership with health professionals and accessed GP support
Note6 Jul 2022
Consent was sought and MCA principles followed
Note6 Jul 2022
Infection control practices were effective with adequate PPE and competency checks

Note6 Jul 2022
Improving care quality in response to complaints or concerns
Note6 Jul 2022
Meeting people's communication needs
Note6 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note6 Jul 2022
Preventing and controlling infection
Note6 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note6 Jul 2022
Staffing and recruitment
Note6 Jul 2022
Assessing risk, safety monitoring and management
Note6 Jul 2022
Using medicines safely

Note6 Jul 2022
Working in partnership with others
Note6 Jul 2022
Continuous learning and improving care; duty of candour
Note6 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info