Community Careline Services

Rochdale, OL16 · Established 24/0 · Operated by RochCare (UK) Ltd

A CQC-regulated home-care provider serving Rochdale, registered since 24/0. Rated Requires improvement at its most recent CQC inspection (Jun 2022).

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What the CQC found

The five questions inspectors ask, and how Community scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Supervision programme and spot checks ongoing with staff team”
CQC inspection report, Jul 2022

“Statutory notifications submitted in line with regulatory responsibilities”
CQC inspection report, Jul 2022

“Service no longer in Special Measures following improvements since previous inadequate rating”
CQC inspection report, Jul 2022

Inspection history

The trajectory matters as much as the latest rating.

Jul 2022
Requires improvement
Community Careline Services moved out of Special Measures with improved ratings of Good in effective, caring and responsive, but remained in breach of regulations 12 and 17 due to ongoing concerns with medicines management, risk assessments and governance over…
Nov 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Community does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at OL16 1SB in Rochdale. Service area not formally published; we recommend asking the agency directly when requesting a quote.

OL16

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