The Oak Foundation

GoodRated 15/03/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Mar 2023
Staff working with other agencies; supporting people to access healthcare services
Note15 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Mar 2023
Staff support: induction, training, skills and experience
Note15 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Mar 2023
Regular feedback sought from relatives and staff to drive service improvement.
Note15 Mar 2023
Positive staff morale with staff expressing genuine passion and commitment to the people they support.
Note15 Mar 2023
Active community engagement and awareness-raising around learning disability and autism.
Note15 Mar 2023
Strong open culture with duty of candour embedded; registered manager committed to transparency when things go wrong.
Note15 Mar 2023
Effective communication support including 'now and next' boards and hospital passports for people who use non-verbal communication.
Note

Note15 Mar 2023
End of life care and support
Note15 Mar 2023
Improving care quality in response to complaints or concerns
Note15 Mar 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note15 Mar 2023
Meeting people's communication needs
Note15 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Mar 2023
Learning lessons when things go wrong
Note15 Mar 2023
Preventing and controlling infection
Note15 Mar 2023
Using medicines safely
Note15 Mar 2023
Staffing and recruitment
Note15 Mar 2023
Assessing risk, safety monitoring and management
Note15 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note15 Mar 2023
Continuous learning and improving care; working in partnership with others
Note15 Mar 2023
Engaging and involving people using the service, the public and staff
Note15 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Mar 2023
How the provider understands and acts on the duty of candour
Note15 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering