Operated by Wellbeing Living Ltd

Wellbeing Living

GoodRated 29/06/2023Home care · Enfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note29 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jun 2023
Staff support: induction, training, skills and experience
Note29 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jun 2023
Strong partnership working with healthcare professionals and referring authorities.
Note29 Jun 2023
Numerous audits in place covering medicines, care records, and health and safety.
Note29 Jun 2023
Open culture with staff feeling supported by the registered manager.
Note29 Jun 2023
Communication needs assessed and documented, including accessible information formats.
Note29 Jun 2023
Care plans were person-centred, co-produced with people, and regularly reviewed.
Note29 Jun 2023
Regular supervision provided and confirmed by staff as useful.

Note29 Jun 2023
Improving care quality in response to complaints or concerns
Note29 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jun 2023
Meeting people's communication needs
Note29 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jun 2023
Preventing and controlling infection
Note29 Jun 2023
Using medicines safely
Note29 Jun 2023
Staffing and recruitment; Learning lessons when things go wrong
Note29 Jun 2023
Assessing risk, safety monitoring and management
Note29 Jun 2023
Systems and processes to safeguard people from the risk of abuse

Note29 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note29 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note29 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info