Consa Ltd

GoodRated 21/12/2023Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note21 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Dec 2023
Staff support: induction, training, skills and experience
Note21 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Dec 2023
People's equality and diversity needs identified in care plans in line with the Equality Act 2010
Note21 Dec 2023
Service worked in partnership with occupational therapists, district nurses, GPs to support people's healthcare needs
Note21 Dec 2023
Approachable, open management with on-call system, regular feedback calls, and quality assurance audits
Note21 Dec 2023
Medicine records audited weekly by manager; as-needed medicines supported by detailed care plan instructions
Note21 Dec 2023
Staff received structured induction including shadow shifts and meet-and-greet introductions before solo visits
Note

Note21 Dec 2023
End of life care and support
Note21 Dec 2023
Improving care quality in response to complaints or concerns
Note21 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Dec 2023
Meeting people's communication needs
Note21 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Dec 2023
Learning lessons when things go wrong
Note21 Dec 2023
Preventing and controlling infection
Note21 Dec 2023
Using medicines safely
Note21 Dec 2023
Staffing and recruitment
Note21 Dec 2023
Assessing risk, safety monitoring and management
Note21 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note21 Dec 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note21 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Dec 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note21 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info