Bowtree Homecare Ltd

GoodRated 29/04/2025Home care · Rossendale

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note31 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note31 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note31 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 Aug 2023
Staff support: induction, training, skills and experience

Note31 Aug 2023
The registered manager was responsive to inspection findings and took immediate corrective action.
Note31 Aug 2023
People received person-centred care and feedback about the registered manager and staff was consistently positive.
Note31 Aug 2023
The service worked effectively in partnership with a range of health and social care professionals.
Note31 Aug 2023
People's equality and diversity needs were respected and staff supported independence, privacy and dignity.
Note31 Aug 2023
The service promoted a positive, open culture with a whistleblowing policy and transparent management.
Note

Note31 Aug 2023
End of life care and support
Note31 Aug 2023
Improving care quality in response to complaints or concerns
Note31 Aug 2023
Meeting people's communication needs
Note31 Aug 2023
Planning personalised care to ensure people have choice and control

Note31 Aug 2023
Learning lessons when things go wrong
Note31 Aug 2023
Preventing and controlling infection
Note31 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note31 Aug 2023
Using medicines safely
Note31 Aug 2023
Assessing risk, safety monitoring and management
Note31 Aug 2023
Staffing and recruitment

Note31 Aug 2023
How the provider understands and acts on the duty of candour
Note31 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 Aug 2023
Engaging and involving people using the service, the public and staff
Note31 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info