Operated by JaMax Partnership

JaMax Homecare

GoodRated 17/03/2023Home care · Loughborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Staff support: induction, training, skills and experience

Note10 Nov 2023
The culture of the service valued people's individuality and promoted person-centred care.
Note10 Nov 2023
Engagement with people and relatives via surveys showed the service was rated either excellent or good.
Note10 Nov 2023
The provider was no longer in breach of Regulation 12 (safe care and treatment) or Regulation 17 (good governance).
Note10 Nov 2023
Infection control measures were in place, including PPE use and COVID-19 training, with sufficient PPE always available.
Note10 Nov 2023
The registered manager understood duty of candour responsibilities and submitted statutory notifications to CQC as required.
Note10 Nov 2023
People and relatives reported feeling very safe, with staff described as kind, caring and excellent by multiple respondents.

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Assessing risk, safety monitoring and management

Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info