Operated by Caring Hands Leicester Limited

Caring Hands Leicester Ltd

Requires improvementRated 9 Jan 2023Home care · Leicester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Sept 2023
Staff support: induction, training, skills and experience
Note1 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Sept 2023
People were involved in care reviews and surveys to express their views.
Note1 Sept 2023
The registered manager understood duty of candour responsibilities and worked in an open and transparent way.
Note1 Sept 2023
Complaints had been investigated fully and lessons learnt from issues raised.
Note1 Sept 2023
Care plans reflected people's individual needs and mental capacity assessments had been completed.
Note1 Sept 2023
Staff respected people's privacy, dignity and independence, encouraging people to do as much for themselves as they wanted.
Note1 Sept 2023

Note1 Sept 2023
End of life care and support
Note1 Sept 2023
Improving care quality in response to complaints or concerns
Note1 Sept 2023
Meeting people's communication needs
Note1 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Sept 2023
Learning lessons when things go wrong
Note1 Sept 2023
Preventing and controlling infection
Note1 Sept 2023
Using medicines safely
Note1 Sept 2023
Assessing risk, safety monitoring and management
Note1 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Sept 2023
Staffing and recruitment

Note1 Sept 2023
Working in partnership with others
Note1 Sept 2023
How the provider understands and acts on the duty of candour
Note1 Sept 2023
Engaging and involving people using the service, the public and staff; Promoting a positive culture
Note1 Sept 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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