Twilight Years Limited

GoodRated 1 Jun 2023Home care · Barrow In Furness

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note6 Jan 2023
Safe recruitment procedures including DBS checks were in place for all new staff
Note6 Jan 2023
People and relatives said they would recommend the service; person-centred care was consistently highlighted
Note6 Jan 2023
Provider had systems to learn from incidents and share learning with staff via meetings and digital media
Note6 Jan 2023
Registered manager committed to continuous improvement, recruiting a quality assurance officer
Note6 Jan 2023
Staff were trained in safeguarding, infection control, and medicines management with clear digital record-keeping
Note6 Jan 2023
People felt safe with staff and reported staff arrived on time and stayed for the agreed duration
minorcommunication_with_families6 Jan 2023
Two people said they felt communication from the management team could be improved. We shared this with the registered manager for them to address.
minorgovernance6 Jan 2023
Two staff told us their rotas did not include time to travel from one visit to the next. We passed this to the provider for them to address.
moderateincident_learning6 Jan 2023
Before our inspection we identified the provider may not have reported incidents, as required. The registered manager identified 2 incidents which should have been reported to us.