Operated by Libra Care and Support Ltd

Libra Care Services

GoodRated 2 Sept 2023Home care · Verwood

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note9 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note9 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Feb 2023
Staff support: induction, training, skills and experience
Note9 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Feb 2023
End of life care delivered with compassion; staff trained to support people and families at end of life.
Note9 Feb 2023
Positive partnership working with district nurses and GP surgeries.
Note9 Feb 2023
Staff well-being prioritised with quarterly bonuses, counselling sessions and recognition for good performance.
Note9 Feb 2023
Strong quality assurance including monthly audits covering medication, safeguarding, infection control and care documentation.
Note9 Feb 2023
Registered manager praised unanimously by people, relatives and staff as supportive, approachable and effective.
Note

Note9 Feb 2023
End of life care and support
Note9 Feb 2023
Improving care quality in response to complaints or concerns
Note9 Feb 2023
Meeting people's communication needs
Note9 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Feb 2023
Learning lessons when things go wrong
Note9 Feb 2023
Preventing and controlling infection
Note9 Feb 2023
Using medicines safely
Note9 Feb 2023
Staffing and recruitment
Note9 Feb 2023
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note9 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note9 Feb 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note9 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note9 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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