Sams Helping Hands Ltd

Requires improvementRated 2 Aug 2023Home care · Oldham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note17 Mar 2023
Staff support: induction, training, skills and experience
Note17 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note17 Mar 2023
Service worked effectively in partnership with other health and social care organisations.
Note17 Mar 2023
Complaints were responded to in line with policy; people knew how to raise concerns.
Note17 Mar 2023
Electronic call monitoring system in place to monitor visit attendance and staffing levels; people reported staff arrived on time.
Note17 Mar 2023
Registered manager was praised by relatives and staff; person-centred values were demonstrated consistently.
Note17 Mar 2023
People and relatives were involved in care planning and regular reviews; communication needs were well met including for non-English speakers.
Note

Note17 Mar 2023
End of life care and support
Note17 Mar 2023
Improving care quality in response to complaints or concerns
Note17 Mar 2023
Meeting people's communication needs
Note17 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2023
Preventing and controlling infection
Note17 Mar 2023
Staffing and recruitment
Note17 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Mar 2023
Using medicines safely

Note17 Mar 2023
Working in partnership with others
Note17 Mar 2023
Engaging and involving people using the service, the public and staff
Note17 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Mar 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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