Operated by CareUK Living Ltd

CareUK Living Limited

GoodRated 18/03/2023Home care · Northampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note18 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note18 Mar 2023
Staff support: induction, training, skills and experience
Note18 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Mar 2023
Safeguarding training was in place and staff understood signs of abuse and reporting procedures.
Note18 Mar 2023
Medicines were managed safely with MAR records evidencing medicines given as prescribed.
Note18 Mar 2023
Staff felt respected and supported, with regular supervisions and team meetings in place.
Note18 Mar 2023
Registered manager demonstrated a clear vision, was open to challenge, and acted immediately on inspection feedback to mitigate risks.
Note18 Mar 2023
Relatives were extremely complimentary, describing staff as kind, friendly, professional, gentle and compassionate.
Note

Note18 Mar 2023
End of life care and support
Note18 Mar 2023
Improving care quality in response to complaints or concerns
Note18 Mar 2023
Meeting people's communication needs
Note18 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Mar 2023
Preventing and controlling infection
Note18 Mar 2023
Using medicines safely
Note18 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note18 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note18 Mar 2023
Staffing and recruitment

Note18 Mar 2023
Continuous learning and improving care; Working in partnership with others
Note18 Mar 2023
How the provider understands and acts on the duty of candour
Note18 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info