Operated by Essex Cares Limited

ECL Mid Essex

GoodRated 19/12/2023Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Dec 2023
Respecting and promoting people's privacy, dignity, and independence
Note19 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Dec 2023
Staff support: induction, training, skills, and experience
Note19 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Dec 2023
Open and transparent incident learning culture with medicines concerns triggering investigation and additional training
Note19 Dec 2023
Thorough staff induction including 2-week shadowing and Care Certificate completion
Note19 Dec 2023
Strong reablement outcomes with people regaining independence; service received 191 compliments vs 3 complaints in 2022–2023
Note19 Dec 2023
Robust safeguarding arrangements with staff demonstrating clear understanding of abuse types and escalation processes
Note19 Dec 2023
Multidisciplinary team including physiotherapist, occupational therapist and therapy assistants supporting personalised reablement
Note

Note19 Dec 2023
Improving care quality in response to complaints or concerns
Note19 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note19 Dec 2023
Meeting people's communication needs
Note19 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Dec 2023
Learning lessons when things go wrong
Note19 Dec 2023
Preventing and controlling infection
Note19 Dec 2023
Using medicines safely
Note19 Dec 2023
Staffing and recruitment
Note19 Dec 2023
Assessing risk, safety monitoring and management
Note19 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note19 Dec 2023
Working in partnership with others
Note19 Dec 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note19 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info