Operated by Bolingo Care Ltd

Bolingo Care Birmingham Branch

GoodRated 30/11/2023Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note30 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note30 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note30 Nov 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note30 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Nov 2023
Staff support: induction, training, skills and experience
Note30 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Nov 2023
The registered manager sought to match people with staff who spoke their first language to promote wellbeing.
Note30 Nov 2023
Complaints procedures were in place and people were given opportunity to provide feedback.
Note30 Nov 2023
Regular supervision was provided; staff felt well supported by the registered manager.
Note30 Nov 2023
Care plans were person-centred, considering outcomes, communication needs, cultural and spiritual needs.
Note30 Nov 2023
People were supported to make choices about their care and treated with dignity and respect.
Note30 Nov 2023

Note30 Nov 2023
End of life care and support
Note30 Nov 2023
Improving care quality in response to complaints or concerns
Note30 Nov 2023
Meeting people's communication needs
Note30 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Nov 2023
Learning lessons when things go wrong
Note30 Nov 2023
Preventing and controlling infection
Note30 Nov 2023
Using medicines safely
Note30 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note30 Nov 2023
Staffing and recruitment
Note30 Nov 2023
Assessing risk, safety monitoring and management

Note30 Nov 2023
Working in partnership with others
Note30 Nov 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Nov 2023
How the provider understands and acts on the duty of candour
Note30 Nov 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning