Sheltering Arms of Yorkshire Ltd

GoodRated 25/02/2023Home care · Withernsea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note25 Feb 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note25 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note25 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Feb 2023
Staff support: induction, training, skills and experience
Note25 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note25 Feb 2023
Proactive partnership working with occupational therapists, physiotherapists, district nurses and community organisations.
Note25 Feb 2023
Staff supported people to regain independence in daily living, with measurable positive outcomes for physical and mental wellbeing.
Note25 Feb 2023
Robust governance systems including regular audits, spot checks, and complaint procedures, with lessons-learned processes in place.
Note25 Feb 2023
Strong, visible and supportive leadership with provider actively participating in care visits; staff felt valued and happy in their roles.
Note25 Feb 2023
Medicines managed safely with regular audits and competency checks for staff.
Note

Note25 Feb 2023
End of life care and support
Note25 Feb 2023
Improving care quality in response to complaints or concerns
Note25 Feb 2023
Meeting people's communication needs
Note25 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note25 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and culturally relevant activities

Note25 Feb 2023
Using medicines safely
Note25 Feb 2023
Staffing and recruitment
Note25 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infection
Note25 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note25 Feb 2023
How the provider understands and acts on the duty of candour
Note25 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others
Note25 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good3.0 km awayEast Riding of Yorkshire

Registered manager: Hart, Penny

Run by Brightside Homecare Ltd

Good3.0 km awayEast Riding of Yorkshire

Registered manager: MacInnes-Morrison, Edward

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