Operated by Alpenbest Limited

Alpenbest

GoodRated 6 Nov 2025Home care · Kingston Upon Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note24 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note24 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 May 2022
Staff support: induction, training, skills and experience

Note24 May 2022
Well-organised medicines systems with no MAR recording errors or omissions found
Note24 May 2022
Robust pre-employment checks including DBS, identity, employment history and right-to-work verification
Note24 May 2022
Person-centred risk assessments regularly reviewed; weekly check-up calls for socially isolated service users
Note24 May 2022
Received Home Care Group top 20 award and Quality Management Systems governance award
Note24 May 2022
Strong partnership working with local authorities, including joint falls assessments reducing incidents
Note24 May 2022
Innovative engagement methods including large print care plans, multilingual staff (20 languages) and life story techniques

Note24 May 2022
Learning lessons when things go wrong
Note24 May 2022
Preventing and controlling infection
Note24 May 2022
Using medicines safely
Note24 May 2022
Staffing and recruitment
Note24 May 2022
Assessing risk, safety monitoring and management
Note24 May 2022
Systems and processes to safeguard people from the risk of abuse

Note24 May 2022
Working in partnership with others
Note24 May 2022
Engaging and involving people using the service, the public and staff
Note24 May 2022
Continuous learning and improving care
Note24 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 May 2022
Duty of Candour
Note24 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering