Operated by SCS Care Limited

SCS - Head Office

Requires improvementRated 9 Jun 2023Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Sept 2023
Staff support: induction, training, skills and experience
Note6 Sept 2023
Ensuring consent to care and treatment in line with law and guidance

Note6 Sept 2023
People's communication needs were considered, including support from staff who spoke people's first language.
Note6 Sept 2023
People felt safe and were able to raise concerns with staff who understood safeguarding responsibilities.
Note6 Sept 2023
The registered manager and provider were open and receptive to inspection findings and took immediate action on some concerns.
Note6 Sept 2023
Strong communication with external healthcare professionals; one professional noted carers 'communicated well' and worked collaboratively.
Note6 Sept 2023
Staff had good knowledge of people's cultural and faith needs, providing culturally appropriate care.
Note

Note6 Sept 2023
End of life care and support
Note6 Sept 2023
Meeting people's communication needs
Note6 Sept 2023
Improving care quality in response to complaints or concerns
Note6 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Sept 2023
Preventing and controlling infection
Note6 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note6 Sept 2023
Learning lessons when things go wrong
Note6 Sept 2023
Using medicines safely
Note6 Sept 2023
Staffing and recruitment
Note6 Sept 2023
Assessing risk, safety monitoring and management

Note6 Sept 2023
Working in partnership with others
Note6 Sept 2023
How the provider understands and acts on the duty of candour
Note6 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Sept 2023
Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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