Note24 Jan 2021
Strong governance with quarterly board reports to trustees and weekly management meetings.
Note24 Jan 2021
Emergency contingency planning including access to 4x4 vehicles and community volunteers for adverse weather.
Note24 Jan 2021
Responsive complaints handling with evidence of prompt resolution of concerns raised.
Note24 Jan 2021
Clear care planning with person-centred assessments, six-week reviews, and care files kept in both office and people's homes.
Note24 Jan 2021
Effective quality monitoring including audits of medicine charts, accident/incident trend analysis, and spot checks.
Note24 Jan 2021
98% of survey respondents confirmed familiar and consistent care staff and would recommend the service.
Note24 Jan 2021
Comprehensive staff training programme including induction, refresher training, and encouraged NVQ/diploma qualifications.
Note24 Jan 2021
Strong recruitment procedures with DBS checks and written references ensuring only suitable staff employed.
Note24 Jan 2021
Robust safeguarding training and awareness across all staff levels, including enhanced training for managers.
minorother24 Jan 2021
Several people commented that 'care staff were not always given sufficient travel time'.
minorstaffing_levels24 Jan 2021
things had been very difficult towards the end of 2015 because of difficulties in recruiting staff to meet the demand for service provision.
minorrecord_keeping24 Jan 2021
We noted that the signature was missing from one of the consent forms we looked at.
Note23 Nov 2018
Complaints investigated and resolved in accordance with the provider's complaints policy
Note23 Nov 2018
Effective quality assurance including audits of medicines, care plans, accidents and staff training
Note23 Nov 2018
Registered manager described as 'hands on' with positive feedback from people, relatives and staff
Note23 Nov 2018
Person-centred care plans detailed life histories, preferences and wishes, reviewed regularly
Note23 Nov 2018
Staff received regular supervision, appraisals and training and felt well supported
Note23 Nov 2018
Sufficient staffing levels with a call monitoring system to ensure care calls were received
Note23 Nov 2018
Medicines managed safely with annual competency checks and well-maintained records
Note23 Nov 2018
People felt safe and staff were trained to recognise and report safeguarding concerns