Note1 Sept 2023
Service followed Mental Capacity Act principles and supported people to make decisions.
Note1 Sept 2023
People and families consistently praised staff as caring, kind and respectful of diversity and dignity.
Note1 Sept 2023
Service worked in partnership with healthcare professionals, local authorities and voluntary organisations including end of life care with St Christopher's Hospice.
Note1 Sept 2023
Provider understood duty of candour and communicated openly and honestly with people and families.
Note1 Sept 2023
Positive, person-centred culture described as open and inclusive, achieving good outcomes for people.
Note1 Sept 2023
Infection prevention and control followed best practice guidance.
Note1 Sept 2023
Sufficient number of suitably qualified staff with safer recruitment procedures including DBS checks.
Note1 Sept 2023
Staff received safeguarding training and knew how to recognise and report abuse; safeguarding incidents reported appropriately and in a timely manner.
minormissed_or_late_visits1 Sept 2023
They come twice a day but are always late, they can be from half an hour to an hour late. I do wish that they would call me when they are running late.
minorcare_planning1 Sept 2023
Some people's risk assessments did not include detailed and personalised information about their individual level of vulnerability to COVID-19.
moderategovernance1 Sept 2023
The provider's audits had not identified the issues we found during our inspection.
moderateincident_learning1 Sept 2023
The registered manager told us analysis of accidents and incidents was carried out annually. This meant lessons were not always learned in a timely manner.
moderatemedication_management1 Sept 2023
The provider did not use body maps to record where people's medicine patches had been placed on their body. This meant the provider was not following NICE guidelines.
criticalmedication_management1 Sept 2023
Some people's 'when required' medicines had been given as always required medicine and some people's always required medicine had been given as 'when required' medicine.