Bluebird Care (Croydon)

South Croydon, CR2 · Established 10/0 · Operated by Slades of Surrey Limited

A CQC-regulated home-care provider serving South Croydon, registered since 10/0. Rated Requires improvement at its most recent CQC inspection (18/08/2023).

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What the CQC found

The five questions inspectors ask, and how Bluebird scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Service followed Mental Capacity Act principles and supported people to make decisions.”
CQC inspection report, Sept 2023

“People and families consistently praised staff as caring, kind and respectful of diversity and dignity.”
CQC inspection report, Sept 2023

“Service worked in partnership with healthcare professionals, local authorities and voluntary organisations including end of life care with St Christopher's Hospice.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Requires improvement
Bluebird Care (Croydon) was rated Requires Improvement overall following a focused inspection of Safe and Well-led, driven primarily by a breach of Regulation 12 due to unsafe medicines administration and ineffective audit processes that failed to identify the…
Jan 2021
Not rated
Jan 2021
Not rated
Feb 2018
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Bluebird does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR2 0BS in South Croydon. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR2

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