Operated by Nationwide Care Services Ltd

Nationwide Care Services Ltd (Wolverhampton)

Requires improvementRated 8 Jan 2023Home care · Wolverhampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Aug 2023
Staff support: induction, training, skills and experience
Note1 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Aug 2023
Ensuring consent to care and treatment in line with law and guidance

Note1 Aug 2023
Duty of candour requirements were understood and met.
Note1 Aug 2023
The service worked effectively with health professionals and other agencies.
Note1 Aug 2023
Staff felt supported by management and had clear lines of delegation.
Note1 Aug 2023
Complaints policy was followed and people felt able to raise concerns.
Note1 Aug 2023
People and relatives were involved in care planning and reviews.
Note1 Aug 2023
Staff treated people with dignity, respect and compassion, knowing their preferences and needs well.

Note1 Aug 2023
End of life care and support
Note1 Aug 2023
Improving care quality in response to complaints or concerns
Note1 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Aug 2023
Meeting people's communication needs
Note1 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Aug 2023
Working in partnership with others
Note1 Aug 2023
How the provider understands and acts on the duty of candour
Note1 Aug 2023
Engaging and involving people using the service, the public and staff
Note1 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements