Dion Care Services Limited

GoodRated 9 Jul 2023Home care · Basildon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2023
Staff support: induction, training, skills and experience
Note7 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2023
People were supported to maintain their independence and involved in decisions about their care
Note7 Sept 2023
Health professionals confirmed the provider responded promptly to requests and followed professional advice
Note7 Sept 2023
Provider regularly sought feedback from people and relatives to develop and improve the service
Note7 Sept 2023
Staff received induction including Care Certificate and mandatory training relevant to their roles
Note7 Sept 2023
Provider responded promptly to inspection feedback, updating risk assessments and recruitment processes
Note7 Sept 2023

Note7 Sept 2023
End of life care and support
Note7 Sept 2023
Improving care quality in response to complaints or concerns
Note7 Sept 2023
Meeting people's communication needs
Note7 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Sept 2023
Learning lessons when things go wrong
Note7 Sept 2023
Preventing and controlling infection
Note7 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note7 Sept 2023
Assessing risk, safety monitoring and management
Note7 Sept 2023
Using medicines safely
Note7 Sept 2023
Staffing and recruitment

Note7 Sept 2023
Working in partnership with others; Continuous learning and improving care
Note7 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info