Operated by Camphill Devon Community Limited

Hapstead Village

Requires improvementRated 30/07/2022Home care · Buckfastleigh

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Aug 2022
Adapting service, design, decoration to meet people's needs
Note2 Aug 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare
Note2 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Aug 2022
Staff support: induction, training, skills and experience
Note2 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Aug 2022
Working within the principles of the MCA / DoLS

Note2 Aug 2022
Positive open culture with good teamwork, staff morale and partnership working with multidisciplinary teams.
Note2 Aug 2022
People were supported to lead active lifestyles, follow interests, do voluntary work and maintain relationships.
Note2 Aug 2022
Staff communicated well and supported people using their preferred method of communication, with easy-read information available.
Note2 Aug 2022
People received individualised, person-centred care responsive to their needs.
Note2 Aug 2022
Staff were kind, compassionate and formed strong relationships with people they supported.
Note

Note2 Aug 2022
Improving care quality in response to complaints or concerns
Note2 Aug 2022
Supporting people to develop and maintain relationships; follow interests and activities
Note2 Aug 2022
Meeting people's communication needs
Note2 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Aug 2022
Learning lessons when things go wrong
Note2 Aug 2022
Using medicines safely
Note2 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note2 Aug 2022
Staffing and recruitment
Note2 Aug 2022
Assessing risk, safety monitoring and management. Preventing and controlling infection

Note2 Aug 2022
Working in partnership with others
Note2 Aug 2022
Engaging and involving people using the service, the public and staff
Note2 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Aug 2022
How the provider understands and acts on the duty of candour
Note2 Aug 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Miss Debra Jane Collinson

Good2.2 km awayDevon

Run by The Rock Care Home Ltd

Good2.4 km awayDevon

Registered manager: Wilson, Daniel

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